At Gansons, we are invested in our customers’ success. Be it Christmas Eve or New-Year’s day, we understand that a service or maintenance crisis could result in major production and commercial losses to our customer.   
Hence, we offer support every day of the year.  

Our team of 25 engineers and 15 pharmacists help customers with:  

• Process optimisation, troubleshooting and tech-transfer support
• Regulatory compliance as it relates to cGMP, documentation, data storage and automation 
• Implementation of Pharma 4.0 including prognostic and diagnostic analytics through Internet of Things
• Processing system and software upgrades
• Operator training
• Engineering support and Annual Maintenance Services  

To support our customers’ efforts to combat the ongoing crisis, we continue to offer <24 h remote support and <72-hour* on-site support.

For process optimisation or automation-related support, our team is fully geared for remote support available in less than 24 hours of request.

Gansons closely works with globally recognized vendors to ensure that the production at our customers’ facilities, wherever in the world they are, is never hampered.

Gansons’ vendors and regional partners are contractually required to adhere to our service standards and offer clients local support anywhere in the world.

We have a ‘fix it first, ask questions later’ policy.

1. Gansons supports customers with Regulatory Compliance as it relates to: 

• Certifications and Qualification Documentation 
• Quality by Design (Critical Process Parameters) 
• Design of Experiments for Critical Quality Attributes 
• cGMP Compliance 
• Data Security and Automation (GAMP® 5 guidelines) Internet of Things (IoT) Analytics In line with Industry 4.0, Gansons has enabled prognostic and diagnostic analytics through IoT.
• Our smart systems are designed to de-skill operations and mitigate risk.

2. Internet of Things (IoT) Analytics 

In line with Industry 4.0, Gansons has enabled prognostic and diagnostic analytics through IoT Our smart systems are designed to de-skill operations and mitigate risk.  

3. Process Optimisation  

Gansons prides itself on innovating with a clean sheet of paper, driven by a core understanding of process. We have a track record of solving the un-solvable.   

• Aqueous coat a hygroscopic product? Done that.
• Is the vacuum transfer of a powder mix prone to segregation? We got you.
• A carbon neutral R&D facility? Ask us about it. 
• Pre-emptive analytics using IoT? Of course.

We innovate to solve problems; we innovate to improve profitability and we innovate for sustainability.   

4. Training: 

The Gansons technical training program is designed to mitigate risk and maximise productivity. The certified training program educates operators to: 

• Implement stringent safety standards 
• Operate and maintain equipment to prevent unexpected failures 
• Diagnose and prevent batch defects
• Take the best approach to troubleshooting 

The program is designed to ensure that the equipment perform to its optimal capacity to achieve maximum throughput